:root{--brand:#008f6b;--brand-dark:#06614e;--brand-darker:#084b40;--brand-soft:#e6f5f0;--ink:#1d3431;--muted:#71817e;--line:#e2ebe8;--bg:#f4f8f6;--card:#fff;--red:#d75555;--orange:#e88a39;--purple:#765fd0;--blue:#3c7eb5;--shadow:0 12px 34px rgba(22,77,63,.07);--sidebar:274px}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--bg);color:var(--ink);font-family:"Cairo",sans-serif;font-size:14px;overflow-x:hidden}button,input,select,textarea{font-family:inherit}.app-shell{min-height:100vh}.sidebar{position:fixed;z-index:1040;inset:0 0 0 auto;width:var(--sidebar);background:linear-gradient(175deg,#075e4c 0%,#06483e 100%);color:#fff;padding:20px 16px;display:flex;flex-direction:column;box-shadow:-12px 0 35px rgba(5,66,53,.1)}
.brand-wrap{display:flex;align-items:center;gap:11px;border-bottom:1px solid rgba(255,255,255,.12);padding:0 5px 18px}.brand-logo{width:48px;height:48px;border-radius:14px;background:#fff;padding:5px;display:grid;place-items:center;box-shadow:0 9px 20px rgba(0,0,0,.14);overflow:hidden}.brand-logo img{width:100%;height:100%;object-fit:cover;object-position:center 38%;transform:scale(2.5)}.brand-copy{min-width:0}.brand-copy strong,.brand-copy span{display:block}.brand-copy strong{font-size:18px;letter-spacing:.2px}.brand-copy span{font-size:10px;color:#b9dbd1;margin-top:2px}.btn-close-menu{margin-right:auto;border:0;background:transparent;color:#fff;font-size:19px}.hospital-badge{margin:15px 0 17px;display:flex;align-items:center;gap:10px;background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.09);border-radius:12px;padding:12px}.hospital-badge strong,.hospital-badge small{display:block}.hospital-badge strong{font-size:11px}.hospital-badge small{font-size:8.5px;color:#afd2c8;margin-top:3px}.live-dot{width:9px;height:9px;background:#42dca0;border-radius:50%;box-shadow:0 0 0 5px rgba(66,220,160,.12);animation:pulse 2s infinite}@keyframes pulse{50%{box-shadow:0 0 0 8px rgba(66,220,160,0)}}
.side-nav{display:flex;flex-direction:column;gap:4px}.nav-caption{font-size:9px;font-weight:700;color:#8dbeb1;padding:0 12px 6px}.side-nav .nav-link{width:100%;border:0;background:transparent;color:#c6dfd8;border-radius:10px;display:flex;align-items:center;gap:11px;padding:11px 12px;text-align:right;font-size:12px;position:relative;transition:background .22s,color .22s,transform .22s}.side-nav .nav-link:hover{background:rgba(255,255,255,.07);color:#fff;transform:translateX(-2px)}.side-nav .nav-link.active{background:linear-gradient(90deg,rgba(25,183,137,.26),rgba(47,179,143,.12));color:#fff;box-shadow:inset -3px 0 #43d1a6}.side-nav .nav-link i{font-size:17px}.side-nav .nav-link span{flex:1}.nav-count{font-size:9px;min-width:22px;height:20px;border-radius:7px;background:#e77b4a;display:grid;place-items:center}.sidebar-footer{margin-top:auto}.system-health{display:flex;align-items:center;gap:10px;padding:11px;background:rgba(255,255,255,.06);border-radius:11px;margin-bottom:12px}.system-health>i{font-size:20px;color:#5ce0af}.system-health strong,.system-health small{display:block}.system-health strong{font-size:10px}.system-health small{font-size:8.5px;color:#acd0c5;margin-top:3px}.system-health small b{display:inline-block;width:6px;height:6px;background:#47dda6;border-radius:50%}.admin-profile{border-top:1px solid rgba(255,255,255,.12);padding:12px 6px 0;display:flex;align-items:center;gap:10px}.avatar{width:37px;height:37px;border-radius:11px;background:linear-gradient(145deg,#1ebd8d,#0e8c6c);display:grid;place-items:center;font-weight:800}.admin-profile span{flex:1}.admin-profile strong,.admin-profile small{display:block}.admin-profile strong{font-size:11px}.admin-profile small{font-size:8.5px;color:#afd2c8;margin-top:2px}
.main-area{margin-right:var(--sidebar);min-height:100vh}.topbar{height:76px;background:rgba(255,255,255,.94);backdrop-filter:blur(12px);border-bottom:1px solid var(--line);padding:0 30px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:1020}.topbar small{display:block;color:var(--muted);font-size:9px}.topbar h1{font-size:16px;margin:3px 0 0;font-weight:800}.title>button{display:none}.top-actions{display:flex;align-items:center;gap:9px}.quick-search{height:40px;width:230px;border:1px solid var(--line);background:#f8fbfa;color:#80908c;border-radius:10px;align-items:center;gap:8px;padding:0 12px;font-size:10px}.quick-search span{flex:1;text-align:right}.quick-search kbd{font-size:8px;background:#fff;border:1px solid #dde7e4;border-radius:5px;padding:3px 6px}.icon-btn,.bell{width:40px;height:40px;border:1px solid var(--line);background:#fff;border-radius:10px;color:#45635c;display:grid;place-items:center;font-size:17px}.notification-btn{position:relative}.notification-btn b{position:absolute;top:7px;right:8px;width:7px;height:7px;border-radius:50%;background:#e66161;border:2px solid #fff}.btn{border-radius:10px;font-weight:700;font-size:11px;min-height:41px;display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:0 15px}.btn-brand{background:var(--brand);border-color:var(--brand);color:#fff;box-shadow:0 7px 17px rgba(0,143,107,.17)}.btn-brand:hover,.btn-brand:focus{background:var(--brand-dark);border-color:var(--brand-dark);color:#fff;transform:translateY(-1px)}.btn-soft{background:#fff;border:1px solid #d9e5e1;color:#405e56}.btn-soft:hover{background:#f8fbfa;border-color:#cbdcd6;color:var(--brand)}.btn-success{background:#239e75;border-color:#239e75}.workspace{max-width:1600px;margin:0 auto;padding:27px 30px 50px}.app-view{display:none}.app-view.active{display:block;animation:viewIn .42s cubic-bezier(.2,.7,.2,1)}@keyframes viewIn{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:none}}
.page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:23px}.eyebrow{display:inline-flex;align-items:center;gap:5px;background:var(--brand-soft);color:var(--brand);font-size:9px;font-weight:800;border-radius:999px;padding:5px 9px}.page-heading h2{font-size:27px;letter-spacing:-.5px;font-weight:800;margin:10px 0 5px}.page-heading p{font-size:11px;color:var(--muted);margin:0}.heading-actions{display:flex;gap:9px}.wave{display:inline-block;animation:wave 2.2s ease-in-out infinite;transform-origin:70% 70%}@keyframes wave{0%,60%,100%{transform:rotate(0)}10%{transform:rotate(14deg)}20%{transform:rotate(-8deg)}30%{transform:rotate(12deg)}40%{transform:rotate(-4deg)}50%{transform:rotate(8deg)}}
.stat-card{--accent:var(--brand);height:100%;background:#fff;border:1px solid var(--line);border-radius:16px;padding:17px 18px;box-shadow:var(--shadow);position:relative;overflow:hidden;transition:transform .25s,box-shadow .25s}.stat-card:hover{transform:translateY(-4px);box-shadow:0 17px 38px rgba(22,77,63,.11)}.stat-card:after{content:"";height:3px;background:var(--accent);position:absolute;right:0;left:0;bottom:0}.stat-card.red{--accent:var(--red)}.stat-card.amber{--accent:var(--orange)}.stat-card.purple{--accent:var(--purple)}.stat-card.green{--accent:#249b73}.stat-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:13px}.stat-top>span{width:38px;height:38px;border-radius:11px;background:color-mix(in srgb,var(--accent) 11%,white);color:var(--accent);display:grid;place-items:center;font-size:18px}.stat-top em{font-style:normal;border-radius:999px;background:color-mix(in srgb,var(--accent) 11%,white);color:var(--accent);font-size:8px;font-weight:800;padding:4px 8px}.stat-card>small{color:var(--muted);font-size:9.5px}.stat-card>strong{font-size:27px;display:block;margin:4px 0 2px}.stat-card>p{margin:0;color:#82908d;font-size:8.5px}.stat-card>p i{color:var(--accent)}
.panel{background:#fff;border:1px solid var(--line);border-radius:16px;padding:19px;box-shadow:var(--shadow)}.panel-title{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:14px}.panel-title h3{font-size:14px;font-weight:800;margin:0 0 4px}.panel-title p{font-size:9px;color:var(--muted);margin:0}.chart-key{display:flex;gap:12px;color:var(--muted);font-size:8px}.chart-key span{display:flex;align-items:center;gap:5px}.chart-key i{width:8px;height:8px;border-radius:3px}.chart-key i.new{background:var(--brand)}.chart-key i.done{background:var(--orange)}.trend-chart{height:230px;display:flex;align-items:flex-end;gap:13px;border-bottom:1px solid var(--line);background:repeating-linear-gradient(to top,transparent 0,transparent 54px,#edf2f0 55px);padding:15px 18px 0}.trend-group{flex:1;height:100%;display:flex;align-items:flex-end;justify-content:center;gap:5px}.trend-bar{width:min(18px,36%);border-radius:6px 6px 2px 2px;transform-origin:bottom;animation:grow .8s ease both;position:relative}.trend-bar:hover{filter:brightness(.92)}.trend-bar.new{background:linear-gradient(#14a981,#008f6b)}.trend-bar.done{background:linear-gradient(#f0a05d,#e88a39)}.trend-bar:after{content:attr(data-value);position:absolute;top:-17px;right:50%;transform:translateX(50%);font-size:8px;color:#65736f;opacity:0;transition:.2s}.trend-bar:hover:after{opacity:1}@keyframes grow{from{transform:scaleY(0)}}.chart-days{display:grid;grid-template-columns:repeat(7,1fr);text-align:center;font-size:8px;color:#80908c;padding:8px 13px 0}.status-chart{display:flex;align-items:center;gap:16px;padding-top:5px}.donut{width:175px;height:175px;border-radius:50%;display:grid;place-items:center;position:relative;flex:none;transition:.4s}.donut:after{content:"";width:108px;height:108px;border-radius:50%;background:#fff;position:absolute}.donut>div{z-index:1;text-align:center}.donut strong,.donut small{display:block}.donut strong{font-size:25px}.donut small{font-size:8px;color:var(--muted)}.status-legend{flex:1}.status-legend>div{display:flex;align-items:center;padding:8px 0;border-bottom:1px solid #edf2f0;font-size:9px}.status-legend i{width:7px;height:7px;border-radius:3px;margin-left:7px}.status-legend span{flex:1}.recent-list{margin-top:5px}.recent-ticket{display:flex;align-items:center;gap:11px;width:100%;border:0;border-top:1px solid #edf2f0;background:#fff;padding:12px 20px;color:inherit;text-align:right;transition:.2s}.recent-ticket:hover{background:#f9fcfb;padding-right:23px}.recent-icon{width:37px;height:37px;border-radius:10px;display:grid;place-items:center;background:#edf5f2;color:var(--brand)}.recent-icon.red{background:#feeaea;color:var(--red)}.recent-icon.orange{background:#fff0e3;color:#c76d25}.recent-copy{flex:1;min-width:0}.recent-copy>div{display:flex;align-items:center;gap:6px}.recent-copy>div>b{font-size:9px;color:var(--brand)}.recent-copy>strong{display:block;font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:4px 0}.recent-copy>small{font-size:8px;color:var(--muted)}.recent-ticket>time{font-size:8px;color:var(--muted);width:100px;text-align:left}.link-btn{border:0;background:transparent;color:var(--brand);font-size:9px;font-weight:800}.department-bars{display:flex;flex-direction:column;gap:15px;padding-top:5px}.department-bar>div{display:flex;justify-content:space-between;font-size:9px;margin-bottom:6px}.department-bar>div span:last-child{color:var(--muted)}.department-bar>span{height:8px;background:#edf3f0;border-radius:10px;display:block;overflow:hidden}.department-bar>span i{height:100%;display:block;border-radius:10px;background:linear-gradient(90deg,var(--brand),#22b58a);animation:barGrow .9s ease both}@keyframes barGrow{from{width:0!important}}
.filters-panel{display:grid;grid-template-columns:minmax(260px,1.4fr) repeat(3,minmax(145px,.65fr)) auto;gap:10px;align-items:center;padding:15px}.search-control{height:42px;border:1px solid #dbe6e2;border-radius:10px;display:flex;align-items:center;gap:8px;padding:0 11px;background:#fbfdfc;color:#80908c}.search-control input{border:0;outline:0;background:transparent;width:100%;font-size:10px}.form-control,.form-select{min-height:42px;border-color:#dbe6e2;border-radius:10px;background-color:#fbfdfc;font-size:10px;color:var(--ink);box-shadow:none!important}.form-control:focus,.form-select:focus{border-color:#6bbba3;background:#fff;box-shadow:0 0 0 3px rgba(0,143,107,.08)!important}.filter-result{font-size:9px;color:var(--muted);display:flex;gap:6px}.table-wrap{overflow:auto}.app-table{min-width:850px}.app-table thead th{background:#f7faf9;color:#74837f;font-size:8.5px;font-weight:700;padding:11px 14px;border-bottom-color:var(--line);white-space:nowrap}.app-table tbody td{padding:12px 14px;border-bottom-color:#edf2f0;font-size:9.5px;white-space:nowrap}.app-table tbody tr{transition:.18s}.app-table tbody tr:hover{background:#f9fcfb}.clickable-row{cursor:pointer}.ticket-id{color:var(--brand)}.two-lines b,.two-lines small{display:block}.two-lines small{color:var(--muted);font-size:8px;margin-top:3px}.app-table em{font-style:normal;color:#8b9995}.pill{display:inline-flex;align-items:center;border-radius:999px;padding:4px 8px;font-size:8px;font-weight:800;white-space:nowrap}.pill.teal{color:#08745a;background:#e1f5ee}.pill.red{color:#c14949;background:#fee9e9}.pill.orange{color:#bf681f;background:#fff0e2}.pill.amber{color:#aa7117;background:#fff5dc}.pill.purple,.pill.violet{color:#674fba;background:#f0ecff}.pill.blue{color:#3678aa;background:#e7f1fb}.pill.green{color:#18805d;background:#e0f5eb}.pill.slate{color:#63726e;background:#edf2f0}.table-footer{display:flex;align-items:center;justify-content:space-between;padding:12px 15px;color:var(--muted);font-size:8.5px}.table-footer button{border:1px solid var(--line);background:#fff;border-radius:7px;padding:5px 9px;color:#65736f;margin-right:4px}.table-footer button.active{background:var(--brand);color:#fff}.empty-state{padding:45px;text-align:center}.empty-state i{width:47px;height:47px;margin:auto;display:grid;place-items:center;border-radius:14px;background:var(--brand-soft);color:var(--brand);font-size:19px}.empty-state strong,.empty-state span{display:block}.empty-state strong{margin:10px 0 4px}.empty-state span{font-size:9px;color:var(--muted)}
.sla-note{display:flex;align-items:center;gap:9px;border:1px solid #f2dfb9;background:#fff8e9;color:#a66b14;border-radius:11px;padding:10px 13px}.sla-note>i{font-size:18px}.sla-note strong,.sla-note small{display:block}.sla-note strong{font-size:9px}.sla-note small{font-size:8px;margin-top:2px}.ticket-form{max-width:950px;margin:auto}.form-panel{padding:22px}.form-section-title{display:flex;align-items:center;gap:11px;border-bottom:1px solid #edf2f0;padding-bottom:14px;margin-bottom:17px}.form-section-title>b{width:35px;height:35px;border-radius:11px;display:grid;place-items:center;background:var(--brand-soft);color:var(--brand)}.form-section-title h3{font-size:13px;font-weight:800;margin:0 0 3px}.form-section-title p{font-size:8.5px;color:var(--muted);margin:0}.form-label{font-size:9px;font-weight:700;margin-bottom:6px}.form-text{font-size:8px;color:var(--muted)}textarea.form-control{padding-top:10px}.upload-zone{border:1px dashed #b9d5cc;background:#f9fcfb;border-radius:13px;padding:13px;margin-top:16px;display:flex;align-items:center;gap:10px}.upload-zone>i{width:38px;height:38px;border-radius:10px;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;font-size:18px}.upload-zone span{flex:1}.upload-zone strong,.upload-zone small{display:block}.upload-zone strong{font-size:9px}.upload-zone small{font-size:8px;color:var(--muted);margin-top:3px}.form-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:17px}
.report-filters{display:grid;grid-template-columns:repeat(4,1fr) auto;gap:11px;align-items:end;padding:15px}.report-filters label{font-size:8.5px;color:var(--muted);font-weight:700;margin-bottom:6px}.tech-chart{height:280px;display:flex;align-items:flex-end;justify-content:space-around;gap:22px;padding:20px 25px 5px;border-bottom:1px solid var(--line);background:repeating-linear-gradient(to top,transparent 0,transparent 59px,#edf2f0 60px)}.tech-column{height:100%;display:flex;align-items:center;flex-direction:column;justify-content:flex-end;flex:1}.tech-column>div{width:42px;background:linear-gradient(#17aa82,var(--brand));border-radius:9px 9px 2px 2px;animation:grow .8s ease}.tech-column b{font-size:9px;margin-top:8px}.tech-column small{font-size:8px;color:var(--muted)}.rank-row{display:flex;align-items:center;gap:9px;padding:13px 0;border-top:1px solid #edf2f0}.rank-row>i{font-style:normal;width:26px;height:26px;border-radius:8px;background:#edf2f0;display:grid;place-items:center;font-weight:800;font-size:9px}.rank-row:first-of-type>i{background:#fff2cf;color:#b17b1e}.rank-row>span{flex:1}.rank-row b,.rank-row small{display:block}.rank-row b{font-size:10px}.rank-row small{font-size:8px;color:var(--muted);margin-top:3px}.rank-row>strong{font-size:9px;color:var(--brand)}
.user-stat{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px;display:flex;align-items:center;gap:10px;box-shadow:var(--shadow)}.user-stat>i{font-size:19px;color:var(--brand)}.user-stat small,.user-stat strong{display:block}.user-stat small{font-size:8.5px;color:var(--muted)}.user-stat strong{font-size:18px;margin-top:3px}.mini-search{display:flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:8px;padding:6px 8px;color:var(--muted)}.mini-search input{border:0;outline:0;width:110px;font-size:8px}.user-cell{display:flex;align-items:center;gap:8px}.user-cell>i{font-style:normal;width:31px;height:31px;border-radius:9px;background:var(--brand-soft);color:var(--brand);font-weight:800;display:grid;place-items:center}.user-cell b,.user-cell small{display:block}.user-cell small{font-size:7.5px;color:var(--muted);margin-top:2px}.account-toggle{display:flex;align-items:center;gap:6px;border:0;background:transparent;font-size:8px}.account-toggle i{width:28px;height:16px;border-radius:10px;background:#cbd4d1;position:relative}.account-toggle i:after{content:"";position:absolute;width:12px;height:12px;border-radius:50%;background:#fff;top:2px;left:2px;transition:.2s}.account-toggle.on i{background:var(--brand)}.account-toggle.on i:after{left:14px}.role-tabs{display:grid;grid-template-columns:repeat(2,1fr);gap:6px;padding:0 18px 14px}.role-tabs button{border:1px solid var(--line);background:#fff;border-radius:8px;font-size:8px;padding:8px}.role-tabs button.active{background:var(--brand-soft);border-color:#9fd3c3;color:var(--brand);font-weight:800}.permission-row{display:flex;align-items:center;gap:8px;border-top:1px solid #edf2f0;padding:11px 18px}.permission-row>i{width:25px;height:25px;border-radius:8px;background:#e0f5eb;color:#18805d;display:grid;place-items:center}.permission-row span{flex:1}.permission-row b,.permission-row small{display:block}.permission-row b{font-size:8.5px}.permission-row small{font-size:7.5px;color:var(--muted);margin-top:2px}.switch{width:32px;height:18px;border:0;border-radius:12px;background:#cbd4d1;position:relative}.switch i{position:absolute;width:12px;height:12px;border-radius:50%;background:#fff;top:3px;left:3px;transition:.2s}.switch.on{background:var(--brand)}.switch.on i{left:17px}.modal-content{border:0;border-radius:16px;box-shadow:0 25px 70px rgba(9,54,44,.2)}.modal-header,.modal-footer{border-color:var(--line)}.modal-title{font-size:15px;font-weight:800}.modal-header small{font-size:8.5px;color:var(--muted)}
.settings-card{height:100%}.settings-title{display:flex;align-items:center;gap:10px;border-bottom:1px solid #edf2f0;padding-bottom:14px;margin-bottom:14px}.settings-title>i{width:38px;height:38px;border-radius:10px;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;font-size:18px}.settings-title strong,.settings-title small{display:block}.settings-title strong{font-size:11px}.settings-title small{font-size:8px;color:var(--muted);margin-top:3px}.settings-card>label{display:block;font-size:8.5px;font-weight:700;margin-top:10px}.settings-card>label input{margin-top:5px}.setting-row{display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #edf2f0;padding:15px 0}.setting-row strong,.setting-row small{display:block}.setting-row strong{font-size:9.5px}.setting-row small{font-size:8px;color:var(--muted);margin-top:3px}.form-switch input{display:none}.form-switch i{display:block;width:36px;height:21px;border-radius:15px;background:#ccd5d2;position:relative;cursor:pointer}.form-switch i:after{content:"";width:15px;height:15px;border-radius:50%;background:#fff;position:absolute;top:3px;left:3px;transition:.2s}.form-switch input:checked+i{background:var(--brand)}.form-switch input:checked+i:after{left:18px}.sla-cards{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.sla-card{border:1px solid var(--line);border-radius:12px;padding:12px}.sla-card>div{display:flex;justify-content:space-between;font-size:8px;color:var(--muted);margin-top:11px}.sla-card>div b{color:var(--ink)}.sla-card button{border:0;background:#f2f7f5;color:var(--brand);font-size:8px;border-radius:7px;width:100%;padding:6px;margin-top:10px}
.ticket-drawer-wrap{position:fixed;inset:0;z-index:1060;visibility:hidden;opacity:0;transition:.25s}.ticket-drawer-wrap.open{visibility:visible;opacity:1}.drawer-overlay{position:absolute;inset:0;border:0;background:rgba(8,35,29,.46);backdrop-filter:blur(3px)}.ticket-drawer{position:absolute;left:0;top:0;bottom:0;width:min(570px,100%);background:#fff;display:flex;flex-direction:column;transform:translateX(-103%);transition:transform .35s cubic-bezier(.2,.8,.2,1);box-shadow:25px 0 60px rgba(0,0,0,.18)}.ticket-drawer-wrap.open .ticket-drawer{transform:none}.ticket-drawer>header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--line)}.ticket-drawer>header small,.ticket-drawer>header strong{display:block}.ticket-drawer>header small{font-size:8px;color:var(--muted)}.ticket-drawer>header strong{font-size:17px;color:var(--brand)}.ticket-drawer>header button{border:0;background:#f1f6f4;border-radius:9px;width:34px;height:34px}.drawer-body{padding:17px 20px;overflow:auto;flex:1}.drawer-pills{display:flex;gap:6px;align-items:center}.drawer-pills time{font-size:8px;color:var(--muted);margin-right:auto}.ticket-summary{padding:15px 0;border-bottom:1px solid #edf2f0}.ticket-summary>small{font-size:8px;color:var(--muted)}.ticket-summary h2{font-size:17px;font-weight:800;margin:4px 0 7px}.ticket-summary p{font-size:10px;line-height:1.8;margin:0;color:#506560}.ticket-info{display:grid;grid-template-columns:repeat(2,1fr);gap:9px;padding:15px 0}.ticket-info>div{background:#f7faf9;border-radius:10px;padding:10px}.ticket-info small,.ticket-info b,.ticket-info span{display:block}.ticket-info small{font-size:7.5px;color:var(--muted)}.ticket-info b{font-size:9.5px;margin:3px 0}.ticket-info span{font-size:7.5px;color:#7c8b87}.ticket-timeline{padding:16px 0}.ticket-timeline h3{font-size:11px;font-weight:800;margin-bottom:12px}.timeline-item{display:flex;gap:9px;padding-bottom:14px;position:relative}.timeline-item:not(:last-child):after{content:"";position:absolute;right:10px;top:21px;height:calc(100% - 5px);width:1px;background:#dbe6e2}.timeline-item>i{width:21px;height:21px;border-radius:50%;background:#27a77c;color:#fff;display:grid;place-items:center;z-index:1;font-size:9px}.timeline-item b,.timeline-item small{display:block}.timeline-item b{font-size:9px}.timeline-item small{font-size:7.5px;color:var(--muted);margin-top:3px}.resolution-box{border-top:1px solid #edf2f0;padding-top:14px}.resolution-box>label{font-size:9px;font-weight:700;margin-bottom:6px}.resolution-box>small{color:#19845f;font-size:8px;margin-top:5px}.ticket-drawer>footer{padding:13px 20px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:8px}.app-toast{position:fixed;z-index:1080;left:22px;bottom:22px;background:#123f35;color:#fff;border-radius:12px;padding:12px 15px;display:flex;align-items:center;gap:8px;box-shadow:0 15px 38px rgba(0,0,0,.2);font-size:10px;transform:translateY(25px);opacity:0;visibility:hidden;transition:.3s}.app-toast.show{transform:none;opacity:1;visibility:visible}.app-toast i{color:#54d8a8;font-size:17px}.sidebar-overlay{display:none}
@media(max-width:1199px){.filters-panel{grid-template-columns:1fr 1fr 1fr}.search-control{grid-column:1/-1}.report-filters{grid-template-columns:repeat(2,1fr)}.report-filters .btn{align-self:end}.sla-cards{grid-template-columns:repeat(2,1fr)}}
@media(max-width:991px){:root{--sidebar:270px}.sidebar{transform:translateX(103%);transition:transform .32s cubic-bezier(.2,.8,.2,1)}.sidebar.open{transform:none}.sidebar-overlay{position:fixed;display:block;inset:0;background:rgba(8,35,29,.38);z-index:1030;border:0;opacity:0;visibility:hidden;transition:.25s}.sidebar-overlay.show{opacity:1;visibility:visible}.main-area{margin-right:0}.title>button{display:grid}.topbar{padding:0 16px}.workspace{padding:23px 16px 45px}}
@media(max-width:767px){.page-heading{align-items:flex-start;flex-direction:column}.page-heading h2{font-size:23px}.heading-actions{width:100%}.heading-actions .btn{flex:1}.filters-panel,.report-filters{grid-template-columns:1fr}.search-control{grid-column:auto}.status-chart{flex-direction:column}.status-legend{width:100%}.recent-ticket>time{display:none}.sla-cards{grid-template-columns:1fr 1fr}.ticket-info{grid-template-columns:1fr}.chart-days{font-size:6px}.trend-chart{gap:5px}.brand-logo img{transform:scale(2.35)}}
@media(max-width:575px){.workspace{padding:19px 12px 40px}.topbar .btn-brand{width:40px;padding:0}.page-heading p{line-height:1.7}.stat-card{padding:15px}.filters-panel{padding:12px}.recent-ticket{padding:11px 13px}.recent-ticket>i:last-child{display:none}.upload-zone{flex-wrap:wrap}.upload-zone span{flex-basis:70%}.upload-zone .btn{margin-right:48px}.sla-cards{grid-template-columns:1fr}.ticket-drawer .row>.col-6{width:100%}.ticket-drawer .row{gap:10px}.app-toast{left:12px;right:12px;bottom:12px}.chart-days span:nth-child(even){display:none}.chart-days{grid-template-columns:repeat(4,1fr)}}

/* Readability and authentication */
body{font-size:15px}.side-nav .nav-link{font-size:13px}.topbar h1{font-size:18px}.page-heading p{font-size:13px}.panel-title h3{font-size:16px}.panel-title p,.form-section-title p{font-size:11px}.form-label{font-size:11px}.form-control,.form-select{font-size:12px}.app-table thead th{font-size:10px}.app-table tbody td{font-size:11px}.stat-card>small{font-size:11px}.stat-card>p{font-size:10px}.pill{font-size:9px}.recent-copy>strong{font-size:11px}.recent-copy>small{font-size:9px}
.login-screen{position:fixed;inset:0;z-index:2000;background:#fff;display:grid;grid-template-columns:1.05fr .95fr;transition:opacity .45s,visibility .45s}.login-screen.hidden{opacity:0;visibility:hidden;pointer-events:none}.login-visual{position:relative;overflow:hidden;background:linear-gradient(145deg,#075e4c,#008f6b);color:#fff;display:flex;align-items:flex-end;padding:8vw}.login-pattern{position:absolute;inset:-10%;opacity:.14;background-image:linear-gradient(45deg,transparent 45%,#fff 45%,#fff 48%,transparent 48%),linear-gradient(-45deg,transparent 45%,#fff 45%,#fff 48%,transparent 48%);background-size:110px 110px;transform:rotate(8deg)}.login-visual:after{content:"";position:absolute;width:500px;height:500px;border:120px solid rgba(255,255,255,.08);border-radius:50%;top:-240px;right:-210px}.login-message{position:relative;z-index:1;max-width:560px}.login-message>span{display:inline-flex;gap:7px;align-items:center;background:rgba(255,255,255,.13);border:1px solid rgba(255,255,255,.15);border-radius:999px;padding:7px 12px;font-size:11px}.login-message h1{font-size:42px;font-weight:800;line-height:1.45;margin:20px 0 10px}.login-message>p{color:#cde7df;line-height:1.9;font-size:13px}.login-features{display:flex;gap:28px;margin-top:30px}.login-features>div{display:flex;gap:10px;align-items:center}.login-features>div>i{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;background:rgba(255,255,255,.14);font-size:18px}.login-features strong,.login-features small{display:block}.login-features strong{font-size:11px}.login-features small{font-size:9px;color:#c4e2d9;margin-top:3px}.login-panel{display:grid;place-items:center;padding:40px;background:#fbfdfc}.login-card{width:min(420px,100%);background:#fff;border:1px solid var(--line);border-radius:22px;padding:35px;box-shadow:0 25px 70px rgba(9,75,58,.1)}.login-logo{display:block;width:126px;height:86px;object-fit:cover;object-position:center 42%;margin:auto;transform:scale(1.28)}.login-title{text-align:center;margin:12px 0 25px}.login-title>span{color:var(--brand);font-weight:800;font-size:12px}.login-title h2{font-size:24px;font-weight:800;margin:5px 0}.login-title p{font-size:10px;color:var(--muted);margin:0}.login-input{position:relative}.login-input>i{position:absolute;right:13px;top:50%;transform:translateY(-50%);z-index:1;color:#7b8c87}.login-input input{padding-right:39px;padding-left:42px;min-height:48px}.login-input button{position:absolute;left:7px;top:7px;width:34px;height:34px;border:0;background:transparent;color:#7b8c87}.login-options{display:flex;justify-content:space-between;align-items:center;font-size:9px;margin:15px 0 20px;color:var(--muted)}.login-options label{display:flex;align-items:center;gap:5px}.login-options button{border:0;background:transparent;color:var(--brand);font-weight:700}.login-submit{width:100%;height:48px;justify-content:space-between;padding:0 20px}.demo-note{display:flex;gap:6px;align-items:center;justify-content:center;color:var(--muted);font-size:8px;margin-top:15px}.logout-btn{width:32px;height:32px;border:0;border-radius:9px;background:rgba(255,255,255,.08);color:#cde3dd;display:grid;place-items:center;transition:.2s}.logout-btn:hover{background:#d95353;color:#fff}
.top-popover{position:fixed;z-index:1070;top:68px;left:30px;width:390px;background:#fff;border:1px solid var(--line);border-radius:15px;box-shadow:0 20px 60px rgba(11,63,50,.18);opacity:0;visibility:hidden;transform:translateY(-8px) scale(.98);transition:.22s;overflow:hidden}.top-popover.open{opacity:1;visibility:visible;transform:none}.search-popover{left:115px}.popover-search{display:flex;align-items:center;gap:8px;padding:12px;border-bottom:1px solid var(--line)}.popover-search input{border:0;outline:0;flex:1;font-size:11px}.popover-search kbd{font-size:8px;background:#f2f6f4;border:1px solid var(--line);border-radius:5px;padding:3px 6px}.popover-heading,.notifications-head{display:flex;justify-content:space-between;align-items:center;padding:11px 14px;background:#f8fbfa}.popover-heading{font-size:9px;color:var(--muted)}.global-results{max-height:330px;overflow:auto}.global-result{width:100%;display:flex;gap:10px;align-items:center;text-align:right;border:0;border-bottom:1px solid #edf2f0;background:#fff;padding:11px 14px;color:inherit}.global-result:hover{background:#f8fbfa}.global-result>i{width:35px;height:35px;border-radius:10px;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center}.global-result>span{flex:1;min-width:0}.global-result b,.global-result small{display:block}.global-result b{font-size:10px}.global-result small{font-size:8px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:3px}.popover-empty{display:flex;flex-direction:column;align-items:center;gap:7px;padding:30px;color:var(--muted);font-size:9px}.popover-empty i{font-size:20px}.popover-footer{width:100%;border:0;background:#f8fbfa;color:var(--brand);font-size:9px;font-weight:800;padding:11px}.notifications-head strong,.notifications-head small{display:block}.notifications-head strong{font-size:12px}.notifications-head small{font-size:8px;color:var(--muted);margin-top:2px}.notifications-head button{border:0;background:transparent;color:var(--brand);font-size:8px;font-weight:700}.notification-item{display:flex;gap:10px;padding:12px 14px;border-bottom:1px solid #edf2f0;cursor:pointer}.notification-item.unread{background:#f5fbf8}.notification-item>i{width:35px;height:35px;border-radius:10px;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center}.notification-item>span{flex:1}.notification-item b,.notification-item small,.notification-item time{display:block}.notification-item b{font-size:9.5px}.notification-item small{font-size:8px;color:var(--muted);margin:3px 0}.notification-item time{font-size:7px;color:#93a09c}.notification-item.unread:after{content:"";width:7px;height:7px;border-radius:50%;background:var(--brand);margin-top:5px}.auto-filter{display:flex;align-items:center;gap:8px;background:var(--brand-soft);color:var(--brand);border-radius:10px;min-height:42px;padding:0 12px}.auto-filter>i{font-size:17px}.auto-filter strong,.auto-filter small{display:block}.auto-filter strong{font-size:9px}.auto-filter small{font-size:7px;margin-top:2px}.report-filters{grid-template-columns:repeat(5,1fr) auto}
.pdf-report{position:fixed;right:-99999px;top:0;width:1120px;min-height:790px;background:#fff;color:#1d3431;padding:45px;font-family:"Cairo",sans-serif;direction:rtl}.pdf-report header{display:flex;align-items:center;gap:20px;border-bottom:4px solid var(--brand);padding-bottom:16px}.pdf-report header img{width:110px;height:80px;object-fit:cover;object-position:center 40%}.pdf-report header h1{font-size:25px;font-weight:800;margin:0}.pdf-report header p{font-size:11px;color:#657873;margin:5px 0}.pdf-period{background:#edf7f3;padding:10px 14px;border-radius:8px;margin:16px 0;font-size:11px}.pdf-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:16px}.pdf-stats>div{border:1px solid #dce8e4;border-radius:8px;padding:12px}.pdf-stats small,.pdf-stats strong{display:block}.pdf-stats small{font-size:9px;color:#6d7f7a}.pdf-stats strong{font-size:19px;color:var(--brand);margin-top:4px}.pdf-report table{width:100%;border-collapse:collapse;font-size:9px}.pdf-report th{background:#08634f;color:#fff;padding:9px;text-align:right}.pdf-report td{border:1px solid #dfe9e6;padding:8px}.pdf-report footer{text-align:center;color:#84938f;font-size:8px;margin-top:20px}
@media(max-width:991px){.login-screen{grid-template-columns:1fr}.login-visual{display:none}.top-popover{left:12px;right:12px;width:auto}.search-popover{left:12px}.report-filters{grid-template-columns:repeat(2,1fr)}}
@media(max-width:575px){.login-panel{padding:18px}.login-card{padding:25px 20px}.report-filters{grid-template-columns:1fr}.top-popover{top:65px}}
.sla-explainer{display:flex;gap:10px;align-items:flex-start;background:#eef8f4;border:1px solid #cfe8df;border-radius:11px;padding:12px;margin-bottom:14px;color:var(--brand)}.sla-explainer>i{font-size:18px}.sla-explainer p{margin:0}.sla-explainer strong,.sla-explainer span{display:block}.sla-explainer strong{font-size:11px}.sla-explainer span{font-size:9px;line-height:1.8;color:#61766f;margin-top:3px}

/* Password and account controls */
.profile-action-btn{width:32px;height:32px;border:0;border-radius:9px;background:rgba(255,255,255,.08);color:#cde3dd;display:grid;place-items:center;transition:.2s;flex:0 0 auto}.profile-action-btn:hover{background:rgba(60,197,151,.22);color:#fff}.password-action{display:inline-flex;align-items:center;gap:6px;border:1px solid #cfe5de;background:#f3faf7;color:var(--brand);border-radius:8px;padding:6px 9px;font-size:8px;font-weight:800;white-space:nowrap;transition:.2s}.password-action:hover{background:var(--brand);color:#fff;transform:translateY(-1px)}.password-action i{font-size:12px}.password-hint{display:block;font-size:8px;color:var(--muted);margin-top:5px}.password-user-card{display:flex;align-items:center;gap:10px;background:#f2f9f6;border:1px solid #d7eae4;border-radius:12px;padding:12px;margin-bottom:17px}.password-user-card>i{width:38px;height:38px;border-radius:10px;background:var(--brand);color:#fff;display:grid;place-items:center;font-size:18px}.password-user-card>span{flex:1}.password-user-card strong,.password-user-card small{display:block}.password-user-card strong{font-size:11px}.password-user-card small{font-size:8px;color:var(--muted);margin-top:3px}.password-user-card>b{font-size:8px;color:#7250bd;background:#eee8fb;border-radius:999px;padding:5px 8px}.password-field{position:relative}.password-field input{padding-left:43px}.password-field button{position:absolute;left:5px;top:5px;width:34px;height:34px;border:0;background:transparent;color:#71837e}.password-strength{height:4px;border-radius:5px;background:#e4ece9;margin-top:7px;overflow:hidden}.password-strength i{display:block;width:0;height:100%;background:#d95353;transition:.25s}.password-error{display:block;color:#c54141;font-size:8px;margin-top:5px}.force-change-row{display:flex;align-items:flex-start;gap:9px;border-top:1px solid var(--line);margin-top:17px;padding-top:14px;cursor:pointer}.force-change-row input{margin-top:4px}.force-change-row strong,.force-change-row small{display:block}.force-change-row strong{font-size:9px}.force-change-row small{font-size:8px;color:var(--muted);margin-top:3px}
.app-toast{z-index:2100}
.permission-row.is-denied>i{background:#f1f4f3;color:#94a29e}.permission-row .switch{cursor:pointer;transition:background .2s,box-shadow .2s,transform .2s}.permission-row .switch:hover{transform:scale(1.06)}.permission-row .switch:focus-visible{outline:3px solid rgba(0,143,107,.25);outline-offset:3px}.permission-row .switch[aria-pressed="false"]{background:#cbd4d1}.permission-row .switch[aria-pressed="false"] i{left:3px}.permission-row .switch[aria-pressed="true"] i{left:17px}#savePermissions:disabled{opacity:.7;cursor:default}
body.employee-mode .d-none{display:none!important}
.login-error{display:block;color:#b42318;background:#fff1f0;border:1px solid #ffd2cc;border-radius:9px;padding:9px 11px;margin-top:10px;font-size:10px;line-height:1.6}.login-error.d-none{display:none!important}.login-submit.is-loading{opacity:.75;cursor:wait}
.quick-search kbd,.popover-search kbd{font-family:inherit;font-size:8px;font-weight:700;line-height:1;color:#54756b;background:#eaf4f0;border:1px solid #d2e5dd;border-radius:5px;padding:4px 6px;min-width:38px;text-align:center}